At Ponieskrantz Arts and Crafts, we focus on creating products of the utmost quality and we take great care to ensure their accuracy within tolerance. Here are a few Q and A’s to help:

Are my Ponieskrantz products safe to use in a microwave and dishwasher?

Yes! Provided that there is no gold detailing on your product, each product is 100% safe to use in the dishwasher and microwave. If your product does have gold lustre on it, this means that it is hand-wash only and will spark in the microwave because of the metal content in the decorative feature.

My silverware leaves marks on my Ponieskrantz products, what do I do?

Most cutlery will mark your crockery, this does not mean that the glaze over your product is soft but rather that the cutlery is soft. It rubs away at the glazed surface of the product rather than cutting into it. Bar Keepers Friend is your friend, it is a cleaning solution widely available in SA and globally.

Can I put my Ponieskrantz products in the oven?

Yes, however some rules need to be followed if you’d like to do this and we don’t take responsibility if your product does break: – Make sure to heat all products gradually to avoid heat shock. I don’t enjoy a cold shock after a hot shower or an unexpected zing of heat, neither do your Ponieskrantz products. The rule of thumb is to heat and cool things slowly.

How about the stove? Can I use my Ponieskrantz products over a burner?

The short answer is no. Ponieskrantz Arts and Crafts cannot be held responsible for any breakage caused when using our products over a stove, heat shock is the main issue here.

My Ponieskrantz products are all a little different, is that normal?

All Ponieskrantz products are 100% handmade. We observe a 2-3mm tolerance in height and width of all our products so chances are, they will all be very slightly unique.

If there are any issues with your Ponieskrantz products, any and all problems can be solved by sending me a quick mail on info@ponieskrantz.co.za